REFUND POLICY

You can request a refund within 10 days of receiving your order. Refunds are issued to the original payment method once the returned items are received and inspected.

Return shipping costs

Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect when delivered.

Damaged or defective items

If your merchandise arrives damaged, we will send a replacement or refund the full order amount, including original shipping costs.

How to request a return

To start a return, email us at shop@nwezone.com with your order number and photos of the items. We will reply with return instructions within 2 working days.